#operations #launch #toolkit #mvp #iterative #scalefast #growth
Build an Onboarding Toolkit
The Bouvier Grant Group needed tools and systems to handle a welcome surge in new clients. Our team was tasked to create a “white glove” onboarding process to reach scientists via their workplace ecosystem—only possible when the research administrative department successfully communicated with them.
QUESTION
Given the pace of onboarding this new surge of clients, we needed an approach that was strategic, included nimble, polished tools and allowed for client-specific pivots.
Responsive and sure
PROJECT
Flexible media elements
We built new media elements in flexible formats that could be co-branded, white labeled as well as be managed in-house by The Bouvier Grant Group team.
RESULT
These initial efforts were a low-risk investment in a critical aspect of client delivery. Renewal rates in the new training platform remain above 80%.
A stable portfolio
Let’s connect!
We’d love to help you move forward.